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Frequently Asked Questions

When can I expect my plants?

During our selling season (autumn - spring) our plants will be delivered within 10 working days.

 

Almost all of the items we sell are seasonal and so not available to be despatched straight away, however they may be available to pre-order. For example, we will send out plants at the best time for planting. If you pre-order a plant, it will arrive as a bare root plant but with the right care will grow to their mature sizes. To pre-order an item online, simply add your chosen item to your shopping basket as normal and proceed with payment. Payment will be processed at the time of order. We do not offer refunds on pre ordered items. Please see the refund policy for further details.

We give guidance on when they will arrive on the product page. However, please be advised that these dates are subject to change due to weather conditions and availability.

 

Sometimes plants can be delayed in transit. If you are not happy with the condition of your plants on arrival, please contact us immediately so that we can arrange to send you a replacement. If your items can be safely left somewhere in case you will be out, please specify this when placing your order. If you know you will be away when your plants are due to be delivered, please contact us for further delivery advice.

Plants should be planted as soon as you receive them. 

Postage costs

​Moore Berries UK offers free delivery on all orders over £45. Any order below this will have a postage charge of £6.50, so there are no surprises when you get to the checkout. We currently only send our plants to customers in England, Wales and Scotland.  We regret that we are not able to process any orders for delivery outside of the UK.

How will my plants arrive?

The smaller varieties will be sent in letterbox-friendly packaging, so will be posted through your letterbox.
The bigger varieties will be sent in larger cardboard boxes where appropriate. Please ensure you open up the boxes of live plants when they arrive so you can look after your plants in the best way.

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